Privacy Policy
This privacy policy sets out Alkhabeer Capital’s (AKC) policy relating to our clients and website visitors and our compliance herewith. This Privacy Policy outlines how we collect, use, disclose, and protect personal information.
Unless otherwise specified, the terms of this policy will apply to anybody using AKC services through our branches, the AKC platform (the “Website”), or the phone, regardless of whether they are existing clients or new. This Policy should be read in connection with AKC’s terms of business and has been provided in compliance with the laws of the Kingdom of Saudi Arabia.
This policy was updated in September 2024. It may be changed by AKC at any moment and without previous notice. It is advised that the clients and website visitors review this policy frequently. By doing so, the clients and website visitors agree to privacy policy and use of personal information and to be governed by any changes to this policy if you continue to access or use the Website or its services via phone or mobile device.
1. Collection of Personal Information
We may collect personal information from our clients and/or our website visitors when they engage with AKC services. The Personal Information we may collect includes but is not limited to:
(a) Your name, address, date of birth, gender, marital status, and some personal details and other contact details, your professional and occupational details, your work history, your assets and income and other financial details.
(b) The information related to the client business with us, our affiliates or third parties, account balances, payment history, Website, and account activity.
(c) Certain personal details that are unlikely to be known to others to help us identify the client over telephone call.
Our collection of Personal Information comprises the following: We attempt to obtain Personal Information directly from the client or the legal guardian. For instance:
(a) by completing application forms or other forms on our behalf; (b) by speaking with us over the phone; (c) by writing to us; or (d) by visiting our websites or other websites.
When the client speaks with one of our representatives over the phone, we may record the exchange for internal training purposes, regulatory compliance, accuracy assurance, and safety reasons. We might also occasionally ask a third party for the client’s Personal Information (without his/her direct engagement).
For instance, we might obtain Personal Information from a credit-reporting agency, openly accessible information sources, the client delegates, our associates or affiliates, our business partners, brokers, custodians, administrative service providers, and other sources, in addition we might obtain Personal Information from both government and private organizations. To enhance our ability to cater our products and services to the client needs, we also employ cookies to gather statistical data about the client and/or website visitor online activities.
2. Use of Personal Information
We use the client personal information for the following purposes related to performing our tasks, services, and activities:
– Delivering Services: We use the client information to process requests, confirm eligibility for products/services, and manage their delivery.
– Understanding Your Needs: We collect data to understand the client needs and recommend suitable products or services.
– Communication & Operations: We use the client information to respond to inquiries, manage service delivery, and perform internal tasks like security, system development, market research, awareness messages and promotions.
– Financial & Legal: We may use the client data to assess creditworthiness, prevent fraud, and comply with regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
– Analytics & Improvement: We may anonymize and aggregate the client data to create reports and statistics for improvement, or marketing materials (without identifying the client).
3. Disclosure of Personal Information
We may disclose the client personal information to the following parties in connection with trading services and investment funds:
– Disclosure to AKC affiliated companies or partners involved in the provision of investment funds or related services.
– Disclosure of information to third parties:
– Service Providers: We may share the client data with companies helping AKC to deliver services or run our business, any partnership is bound by confidentiality agreements with the other party.
– Third-Party Websites: AKC encourages the client to review Third-Party Websites privacy policies before submitting any data. AKC is not responsible for their practices.
– Legal Requirements: We may disclose the client information to authorities, regulators, or courts as required by law.
– Business Operations: the client data may be shared with partners, agents, or financial institutions for business purposes always subject to confidentiality agreements.
– Protecting AKC Interests: We may disclose the client information if necessary to protect ourselves from legal claims arising from inaccurate information.
– Personal Consent: AKC will always get the client or the legal guardian consent before sharing his/her information with any other party, unless explicitly permitted by law.
4. Transfer Personal Data outside the Kingdom
AKC will implement the necessary safeguards for your personal data transferred outside the Kingdom of Saudi Arabia, in compliance with the requirements set forth by the National Data Management Office (NDMO) and the Personal Data Protection Law (PDPL), including relevant contracts and international agreements.
5. Protection of Personal Information
The goal of AKC is to safeguard all of the client’s personal information and prevent loss, unauthorized use and unauthorized disclosure, and will exert all efforts and exertion to protect personal information, but please be aware that there is no electronic data storage method that is 100% secure and reliable. Therefore, we cannot provide an absolute guarantee. In light of this, we employ physical security measures in our offices and on printed and electronic data records, such as locks and security systems. In order to safeguard our network and computers, we have also put in place security measures. For instance, we employ firewalls, anti-hacking software, and other security measures like ID codes and passwords to restrict access to computers.
6. Retention of Personal Information
AKC shall manage, preserve, and safeguard the client personal information in compliance with the laws imposed in the Kingdom of Saudi Arabia through using physical and electronic records as well as security precautions. Only authorized individuals may access the electronic records or print documents that contain the client’s personal information. We provide our staff with training on how to properly handle personal information.
AKC must maintain client records as per our legal and regulatory requirements. As a result, even after our connection with the client ends, we might need to retain your Personal Information. As previously stated, AKC will ensure that the client information is protected properly.
7. Accuracy of Information and Clients Rights
Subject to some exceptions as mentioned in the previous sections, the client is entitled to access his/her Personal Information held by AKC. the client can request the following:
– Access, review, and request updates or corrections to his/her personal information.
– Object to the processing of his/her personal information for certain purposes, subject to legal requirements.
– Request the deletion of his/her personal information, subject to our legal obligations to retain certain data.
– Withdraw the client consent for the processing of his/her personal information, where applicable.
Some exceptions are where we might not be able to provide the client with his/her request. These include:
– Legal Restrictions: If disclosing the information would violate a law, court order, or regulation.
– Ongoing Legal Matters: If the information is part of a current or potential legal case.
– Protecting Others’ Privacy: If sharing the information could reveal someone else’s personal details.
– Protecting Our Business: If the information involves confidential business strategies or decision-making processes.
Having precise information about the client would help us to provide the best support we can. Our aim is to guarantee the accuracy, completeness, and currency of the Personal Information we possess. Therefore, if the client knows that the Personal Information, we now hold about him/her is incorrect, incomplete, or out-of-date, or if any of the Personal Information the client has given us changes, please get in touch with us.
8. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time in compliance with the regulatory authorities. Any changes will be effective immediately upon posting the revised Privacy Policy on our website or notifying the client directly.
9. Contact Us
If the client and/or website visitor have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning his/her personal information in relation to trading services and investment funds, please contact us at using one of the following channels: contacting the call center (8001247555) or contacting the Data Protection Officer via email (privacy@alkhabeer.com).
By using our trading services or investing in our funds, the client acknowledges that he/she has read and understood this Privacy Policy and agree to the collection, use, and disclosure of his/her personal information as described herein and in accordance with the regulatory requirements in Saudi Arabia.
10. Google reCAPTCHA
We use Google reCAPTCHA to protect our website from spam and automated abuse. reCAPTCHA analyzes interactions with the website to determine whether a visitor is a human. This analysis may include information such as IP address, browser information, and user behavior. The data may be transmitted to Google for processing as part of the reCAPTCHA service.
This privacy policy sets out Alkhabeer Capital’s (AKC) policy relating to our clients and website visitors and our compliance herewith. This Privacy Policy outlines how we collect, use, disclose, and protect personal information.
Unless otherwise specified, the terms of this policy will apply to anybody using AKC services through our branches, the AKC platform (the “Website”), or the phone, regardless of whether they are existing clients or new. This Policy should be read in connection with AKC’s terms of business and has been provided in compliance with the laws of the Kingdom of Saudi Arabia.
This policy was updated in September 2024. It may be changed by AKC at any moment and without previous notice. It is advised that the clients and website visitors review this policy frequently. By doing so, the clients and website visitors agree to privacy policy and use of personal information and to be governed by any changes to this policy if you continue to access or use the Website or its services via phone or mobile device.
1. Collection of Personal Information
We may collect personal information from our clients and/or our website visitors when they engage with AKC services. The Personal Information we may collect includes but is not limited to:
(a) Your name, address, date of birth, gender, marital status, and some personal details and other contact details, your professional and occupational details, your work history, your assets and income and other financial details.
(b) The information related to the client business with us, our affiliates or third parties, account balances, payment history, Website, and account activity.
(c) Certain personal details that are unlikely to be known to others to help us identify the client over telephone call.
Our collection of Personal Information comprises the following: We attempt to obtain Personal Information directly from the client or the legal guardian. For instance:
(a) by completing application forms or other forms on our behalf; (b) by speaking with us over the phone; (c) by writing to us; or (d) by visiting our websites or other websites.
When the client speaks with one of our representatives over the phone, we may record the exchange for internal training purposes, regulatory compliance, accuracy assurance, and safety reasons. We might also occasionally ask a third party for the client’s Personal Information (without his/her direct engagement).
For instance, we might obtain Personal Information from a credit-reporting agency, openly accessible information sources, the client delegates, our associates or affiliates, our business partners, brokers, custodians, administrative service providers, and other sources, in addition we might obtain Personal Information from both government and private organizations. To enhance our ability to cater our products and services to the client needs, we also employ cookies to gather statistical data about the client and/or website visitor online activities.
2. Use of Personal Information
We use the client personal information for the following purposes related to performing our tasks, services, and activities:
– Delivering Services: We use the client information to process requests, confirm eligibility for products/services, and manage their delivery.
– Understanding Your Needs: We collect data to understand the client needs and recommend suitable products or services.
– Communication & Operations: We use the client information to respond to inquiries, manage service delivery, and perform internal tasks like security, system development, market research, awareness messages and promotions.
– Financial & Legal: We may use the client data to assess creditworthiness, prevent fraud, and comply with regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
– Analytics & Improvement: We may anonymize and aggregate the client data to create reports and statistics for improvement, or marketing materials (without identifying the client).
3. Disclosure of Personal Information
We may disclose the client personal information to the following parties in connection with trading services and investment funds:
– Disclosure to AKC affiliated companies or partners involved in the provision of investment funds or related services.
– Disclosure of information to third parties:
– Service Providers: We may share the client data with companies helping AKC to deliver services or run our business, any partnership is bound by confidentiality agreements with the other party.
– Third-Party Websites: AKC encourages the client to review Third-Party Websites privacy policies before submitting any data. AKC is not responsible for their practices.
– Legal Requirements: We may disclose the client information to authorities, regulators, or courts as required by law.
– Business Operations: the client data may be shared with partners, agents, or financial institutions for business purposes always subject to confidentiality agreements.
– Protecting AKC Interests: We may disclose the client information if necessary to protect ourselves from legal claims arising from inaccurate information.
– Personal Consent: AKC will always get the client or the legal guardian consent before sharing his/her information with any other party, unless explicitly permitted by law.
4. Transfer Personal Data outside the Kingdom
AKC will implement the necessary safeguards for your personal data transferred outside the Kingdom of Saudi Arabia, in compliance with the requirements set forth by the National Data Management Office (NDMO) and the Personal Data Protection Law (PDPL), including relevant contracts and international agreements.
5. Protection of Personal Information
The goal of AKC is to safeguard all of the client’s personal information and prevent loss, unauthorized use and unauthorized disclosure, and will exert all efforts and exertion to protect personal information, but please be aware that there is no electronic data storage method that is 100% secure and reliable. Therefore, we cannot provide an absolute guarantee. In light of this, we employ physical security measures in our offices and on printed and electronic data records, such as locks and security systems. In order to safeguard our network and computers, we have also put in place security measures. For instance, we employ firewalls, anti-hacking software, and other security measures like ID codes and passwords to restrict access to computers.
6. Retention of Personal Information
AKC shall manage, preserve, and safeguard the client personal information in compliance with the laws imposed in the Kingdom of Saudi Arabia through using physical and electronic records as well as security precautions. Only authorized individuals may access the electronic records or print documents that contain the client’s personal information. We provide our staff with training on how to properly handle personal information.
AKC must maintain client records as per our legal and regulatory requirements. As a result, even after our connection with the client ends, we might need to retain your Personal Information. As previously stated, AKC will ensure that the client information is protected properly.
7. Accuracy of Information and Clients Rights
Subject to some exceptions as mentioned in the previous sections, the client is entitled to access his/her Personal Information held by AKC. the client can request the following:
– Access, review, and request updates or corrections to his/her personal information.
– Object to the processing of his/her personal information for certain purposes, subject to legal requirements.
– Request the deletion of his/her personal information, subject to our legal obligations to retain certain data.
– Withdraw the client consent for the processing of his/her personal information, where applicable.
Some exceptions are where we might not be able to provide the client with his/her request. These include:
– Legal Restrictions: If disclosing the information would violate a law, court order, or regulation.
– Ongoing Legal Matters: If the information is part of a current or potential legal case.
– Protecting Others’ Privacy: If sharing the information could reveal someone else’s personal details.
– Protecting Our Business: If the information involves confidential business strategies or decision-making processes.
Having precise information about the client would help us to provide the best support we can. Our aim is to guarantee the accuracy, completeness, and currency of the Personal Information we possess. Therefore, if the client knows that the Personal Information, we now hold about him/her is incorrect, incomplete, or out-of-date, or if any of the Personal Information the client has given us changes, please get in touch with us.
8. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time in compliance with the regulatory authorities. Any changes will be effective immediately upon posting the revised Privacy Policy on our website or notifying the client directly.
9. Contact Us
If the client and/or website visitor have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning his/her personal information in relation to trading services and investment funds, please contact us at using one of the following channels: contacting the call center (8001247555) or contacting the Data Protection Officer via email (privacy@alkhabeer.com).
By using our trading services or investing in our funds, the client acknowledges that he/she has read and understood this Privacy Policy and agree to the collection, use, and disclosure of his/her personal information as described herein and in accordance with the regulatory requirements in Saudi Arabia.
10. Google reCAPTCHA
We use Google reCAPTCHA to protect our website from spam and automated abuse. reCAPTCHA analyzes interactions with the website to determine whether a visitor is a human. This analysis may include information such as IP address, browser information, and user behavior. The data may be transmitted to Google for processing as part of the reCAPTCHA service.